IT Supervisor

Our IT Supervisor will work onsite primarily from our Urbandale or Pella office location.

Performance Expectations

The Information Technology Supervisor is expected to:

1. Lead, manage and hold staff accountable
2. Oversee firm IT current and future needs
3. Ensure efficient technology solutions
4. Coordination between Welgaard and third-party IT, software, and hardware providers.

 

Duties

The Information Technology Supervisor position purpose will be achieved by effectively demonstrating:

 

A. Planning, completion, and support for completion of routine projects in the area of Information Technology.

1. Develop clear procedures for proficiently performing information technology service responsibilities such as exploring firm goals; researching and recommending solutions; initiating service agreements with internal and external clients; project management; Installing new technology and/or coordinating vendor installations; scheduling and servicing internal and external client preventative technology maintenance; repairing and resolving internal and external client technology issues; logging services provided; and providing follow up with exploration of additional service needs.
2. Consistently perform information technology service duties according to established procedures.
3. Decisively lead information technology services and consistently adhere to procedures by monitoring work flow, coaching, mentoring, re-teaching and taking corrective action when required.
4. Log information technology services provided to ensure records are consistently accurate, updated and available.
5. Execute and support quality control procedures to ensure firm operations align with best practices and reporting documents comply with AICPA standards.

 

B. Professional development leadership and supervision.

1. Represent the Firm through active civic and community participation.
2. Initiate development of client contracts and relationships beneficial to the firm.
3. Remain updated regarding technology advances, general economic trends, political developments, and legislation that could affect the business climate.
4. Maintain expert knowledge, skills and abilities in the area of managing technology through participation in continuing education courses, seminars and other learning opportunities.
5. Monitor department strengths and weaknesses in relation to core competencies and changes in the area of managing technology.

 

C. Client relationship building leadership and supervision.

1. Identify, develop and implement approved information technology services that enable the firm to remain on the forefront of customer service delivery.
2. Collaborate with other Supervisors/Managers by communicating effectively, offering business support service expertise when requested and requesting professional input from other Supervisors, Department Managers and Account Managers as required.
3. Maintain an expert pool of internal and external professional resources that are available to help clients achieve specific goals or satisfy particular needs.
4. Promote services offered by the firm through instruction, demonstrations and creation of materials advertising firm service.

 

D. Facilitation for continuous improvement planning and execution.

1. Facilitate annual department planning to achieve firm strategic goals.
2. Ensure plan progress by continuously monitoring, documenting and reporting department operations.

 

E. Compliance with all handbook policies and operational procedures.

 

Position Qualifications

A. Education and Experience

1. A Bachelor’s Degree in computer science or related field with a demonstrated record of leadership or an Associate’s Degree in related field with at least five years of experience.
2. A minimum of two (2) years' experience demonstrating responsibility for electronic data processing, information systems, systems analysis, and computer programming.

 

B. Knowledge, Skills and Abilities

1. Industry Specific Technology. Demonstrated proficiency managing electronic data processing, information systems, systems analysis, and computer programming.
2. General Technology. Demonstrated use of computers, back office suite software, internet and other electronic means to gather and disseminate information; virtual server and desktop technology, email system, best in class layer 3 network infrastructure, VPNs and QoS. Ability to communicate with colleagues and customers; construct and revise Word and Excel documents; and store and retrieve data.
3. Customer Service. Demonstrated use of principles and processes for providing outstanding customer service. This includes customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction.
4. Judgment and Decision Making. Demonstrated ability to systematically consider relative costs and benefits of potential actions; critically analyze related variables; and logically apply reasoning when selecting goals and making plans.
5. Communication. Demonstrated use of communication to understand and correctly interpret information and ideas presented through non-verbal, verbal and written modes as well as to convey information and ideas professionally to individuals and groups through presentation of words, actions, and documentation.
6. Attendance. Demonstrated ability to consistently arrive to work on time and remain focused on task throughout the day without allowing distractions to interfere with completion of work.